Why choose Us ?
Find answers to the most common questions below. If you need further assistance, our customer support team is just a click away.
Where is my order?
We typically ship within 7-15 days. The estimated delivery time is for reference only and is subject to the shipping date. KALEKULI is not liable for any delays caused by customs clearance procedures in your country/region.
Do I need to register an account to place an order?
Yes. By registering as a member, you can access the following benefits through your KALEKULI account: Track your current orders and view past purchase records. We will notify you promptly when the product is returned or replaced with a new one through your account. Save your shipping address and bank card information for faster shopping. Manage your account details, order history, and email preferences, and check order status. No account registration required: You can place orders without creating an account. We recommend it for easier checkout in the future, but it can also be used as guest checkout.
What size should I choose?
All products we sell follow the international sizing standards used by designers. To convert to your size, simply check the 'Size Chart' on the product page you're interested in. We offer 50-60 size options, so there's definitely one that fits you. Please note that manual measurements may vary by 1-2 cm. Our size guide is located on each product page, directly above the size selection. You can contact our customer service team anytime to get answers to all your questions about sizing and fit. Just email us at xxxxxx.com for personalized advice.
To which countries does KALEKULI ship?
We provide global shipping. However, due to international trade agreements and restrictions, we must comply with certain specific transportation restrictions: 1) We will not ship to countries with trade restrictions, subject to the actual trade rules of China at the time. 2) We do not ship to countries or regions under international sanctions. 3) We deliver to residential or commercial addresses. FedEx and UPS Ground do not serve any military APO, FPO, or DPO locations.
Does KALEKULI support shipping to multiple addresses?
We can only deliver to one address per order. If your order includes gifts or items to be shipped to different destinations, place separate orders for each address.
Can I change the delivery address after the order is shipped?
After the order is shipped, we cannot change the delivery address. Therefore, ensure the delivery address you provide meets the specified delivery time.
