Shipping Policy

Last Updated Dec 29,2025
1.Order processing time
1.1Standard Order Processing
All orders will be processed within 7-15 business days (excluding weekends and public holidays).
Processing time starts when the order is received and payment verification is completed.
During peak seasons (such as Black Friday, Christmas, etc.), processing time may extend to 10-17 working days.

1.2Custom Orders
Custom items (such as embroidery or special sizes) require an additional 7-15 working days for pattern making.
Once a custom order starts production, it cannot be canceled or changed. A 10% deduction will be applied to the pre-sale payment.
If you have any questions, please contact our customer service or email us promptly.

2.Shipping Method and Time
2.1International Transportation Service Plan
We provide Asian customers with diverse, fast, and cost-effective logistics options. All delivery times are estimated working days (calculated from the date of shipment, with possible delays due to customs clearance). If the following does not apply to your region, please contact our online customer service or email us at xxxxxx@com.

grade of service	Carrier and Characteristics	overlay area	estimated time limit	track and insure
【Economic Express】	Asian Special Discount Line Local customs clearance with the best cost-performance ratio	Japan, South Korea, and all of Southeast Asia	7-15 business days	✓ Track the entire journey ✗ insurance must be purchased separately
【Economic Express】	DHL / FedEx / UPS standard service Global network, reliable and efficient	Global coverage (including Asia)	3-7 business days	✓ Track the entire journey ✓basic insurance
【Economic Express】	DHL Express / FedEx IP Priority processing, time-limited delivery	Global coverage (including Asia)	2-5 business days	✓ Track the entire journey ✓ basic insurance

2.2 Key Market Timeliness and Customs Clearance Guide
Here is the detailed logistics information and key tips for your core markets to ensure smooth delivery.

destination economic line time	standard express delivery time	standard express delivery time	Key Customs Clearance and Tax Tips
Japan	7-12day	2-4day	▪ Low tax exemption threshold: Goods valued at ≤10,000 yen are exempt from customs duties, but all are subject to consumption tax. ▪ Compliance requirements: Electrical appliances, cosmetics, etc. must comply with PSE/MHLW certification. It is recommended to use dedicated lines that include reverse calculation clearing services.
Korea	7-10day	2-4day	▪ Taxes: Goods valued at $150 or less are exempt from customs duties, but VAT is required. ▪ Personal customs clearance code: The recipient must provide a personal customs clearance code for fast clearance. Ensure the recipient information is accurate.
Singapore	5-8day	2-3day	▪ Tariff exemption threshold: Goods valued at S$400 or less are exempt from both customs duties and consumption tax. ▪ High efficiency customs clearance: high efficiency of customs clearance, good logistics experience.
Malaysia	8-12day	3-5day	▪ Taxes: Most goods are subject to the Specific Sales Tax (SST), and even low-value items may be taxed. ▪ Sensitive goods: Specific documents are required for customs clearance of electronic products and cosmetics.
Thailand	10-15day	3-6day	▪High tax rates: higher tariffs and value-added taxes, and personal items may also be assessed. ▪ Recommendation: We strongly recommend using pre-paid customs logistics services to avoid delivery delays and additional costs.
Philippines	12-20day	4-7day	▪The customs clearance is complicated, the efficiency of customs is low, and the sampling rate is high. ▪ Recommendation: Ensure accurate low declared value (LTV) submission and select a dedicated logistics route with strong local customs clearance capabilities.
Vietnam/Indonesia	12-25day	5-10day	▪ Strict Restrictions:Strict Customs Control on Imported Goods and Difficulties in Clearing Personal Goods. ▪ Important note: We only recommend using the 'door-to-door' dedicated service provided by local licensed customs clearance agents. Commercial express services (DHL/FedEx) may cause significant delays or returns due to customs clearance issues.

3.Freight Calculation
3.1Calculation Method
Fees are calculated based on the following factors:
Destination country/region
Package weight and dimensions
Selected transport mode
Total order value

3.2 Free Shipping Policy
Free worldwide shipping on orders over $150 USD
Free shipping applies only to standard shipping methods
Special free shipping policies may apply during promotions

3.3 Cost Estimate
After entering the address on the checkout page, the system will automatically calculate and display the exact shipping cost.
4.International Customs Clearance and Tariffs
4.1Importation Liability
KALEKULI's responsibility: We are responsible for ensuring the export of goods in compliance with regulations, providing accurate commercial invoices and customs documents.
Customer's responsibility: The recipient is responsible for paying all import duties, taxes, and customs fees in the destination country.
Tax estimates: Some countries may estimate and collect import taxes at checkout (e.g. UK, EU, Australia)
4.2 Customs Documents
Each shipment will include: a commercial invoice (specifying product description, quantity, value, and HS code) and a packing list.
4.3 About Tariffs
Your order may incur import duties and taxes (including VAT) upon arrival in your destination country/region. KALEKULI does not cover these costs (if applicable), and you are responsible as the customer.
5. Package Tracking
5.1 Tracking Information
All express orders and most standard orders include tracking numbers.
After the order is shipped, you will receive an email with a tracking link.
The tracking information is usually available within 24-48 hours after shipment.
5.2 Update Tracking
Shipment: The package has been handed over to the carrier.
In transit: The package is being shipped.
Clearing in Zhongguancun: The package is being processed at the destination customs.
Delivery in progress: The package is on its final leg of delivery
Received: The package has been delivered successfully
Please note that due to the disruption caused by COVID-19, order processing may experience delays, and delivery times may be longer than usual. Meanwhile, our operations team is doing its best to expedite this process.
6. Address accuracy requirements
6.1 Address Format
Ensure you provide complete address information:
Full name of recipient (same as ID card)
Street address (including door number, building number, and unit number)
City, State/Province, Postal Code
Country
Valid phone number (including country code)
email address

6.2 Consequences of Address Errors
Returns due to incorrect addresses incur round-trip shipping costs.
Incomplete addresses may cause customs clearance delays
Change the address before shipping. You cannot change it after shipping.

7. Shipping restrictions
7.1 Countries with Embargo
We will not ship to countries with trade restrictions, and the actual trade rules of China at that time shall prevail.
We do not ship to countries and regions under international sanctions.
We deliver to residential or commercial addresses. FedEx and UPS Ground do not serve military APO, FPO, or DPO locations.

8.Handling package exceptions
8.1Frequently Asked Questions

question	treatment flowsheet	Time estimate
delay in customs clearance	Assist with required documents	Additional 3-10 working days
address error	Contact the customer to confirm the address	Additional 2-5 working days
Unsigned receipt	Reschedule for resending or pickup	Additional 3-7 working days
Package damage	initiation of claim proceedings	The investigation will take 5-10 working days

8.2Lost Package
If the package is lost during transit, please contact us within 15 business days after the estimated delivery date.
We will initiate an investigation and assist with the claim.
After confirming the loss, you can choose to reship or get a full refund.

If your tracking information shows that your package has been delivered but you have not received it, you must contact the carrier directly to resolve the issue.
Please notify us at the same time, and we will also contact them. However, we do not assume any responsibility or bear any liability for parcels marked as delivered by the carrier. For parcels confirmed as delivered by the carrier, we cannot issue a refund or provide a refund.
Thank you for your understanding that we cannot guarantee the expected delivery date. However, we will always make every effort to deliver on or before the provided delivery date.
We cannot accommodate custom delivery requests, such as calling ahead, rescheduling delivery dates, or leaving packages at specific locations. You can contact the carrier directly after receiving the waybill number to make these arrangements.

9.Seasonal Adjustment
9.1 Holiday Arrangements
Spring Festival (China): Extended order processing time during factory holidays (usually January-February)
During holidays like New Year's Day (the first lunar month) and Mid-Autumn Festival, manufacturers typically take a break, resulting in 1-3 days of extended processing time for orders.
Christmas: Order before December 10th to ensure delivery before the holiday
Black Friday/ Cyber Monday: Processing time may be extended to 5-7 business days
Important reminder: To ensure you receive your desired items promptly, plan your shopping in advance.

9.2 Extreme Weather
Extreme weather events such as typhoons and blizzards may cause transportation delays, and we will promptly notify affected orders.
10.Sustainable packaging
We are committed to environmental protection: using recyclable cartons and fillers to optimize packaging, reduce material usage, and encourage customers to reuse or recycle packaging.

11.Contact us
For shipping-related questions, please contact:
For shipping inquiries, please contact [email protected]
Customs clearance assistance: [email protected]
Urgent: +86 [Your phone number]
Online Customer Service: Chat on the website (8:30 AM-5:30 PM GMT+8)
We will respond to all shipping inquiries within 24 hours.